TERMS & CONDITIONS

Last updated August 24 2025

Welcome to Thunder Massage. By booking or receiving services from us, you agree to the following Terms and Conditions. Please read them carefully before making an appointment.

1.Eligibility

Our services are intended for individuals aged 18 and over.

Clients under 18 must be accompanied by a parent or legal guardian and provide written consent.

2.Health Conditions and Risks

Massage therapy may not be suitable for everyone. Clients with certain medical conditions (such as cardiovascular disease, contagious skin conditions, recent surgeries, or pregnancy) should consult a healthcare professional before booking.

It is your responsibility to disclose any injuries, allergies, or health conditions to your therapist before your session.

By proceeding with the massage, you accept any risks involved. We are not liable for any adverse reactions or complications that may arise.

3.Rescheduling and Refund Policy

Cancellations must be notified in writing (via WhatsApp or email) and are subject to the following refund policy, calculated from the original scheduled appointment time:

  • Cancellations made more than 48 hours prior to the appointment: Full refund (100%).

  • Cancellations made between 48 hours and 24 hours prior to the appointment: Partial refund of 50% (half refund).

  • Cancellations made less than 24 hours prior to the appointment, or failure to attend (“no-show”): No refund (0%).

This policy is strictly enforced to respect reserved appointment times and to enable us to offer slots to other clients where possible.

No refunds will be issued for completed services.

You are entitled to one (1) free reschedule per booking/appointment.

  • The rescheduling request must be made in writing (via WhatsApp or email) at least 1 hour prior to the original scheduled appointment time.

  • Rescheduling requests made less than 1 hour before the appointment time will not be accepted as a reschedule and will be treated as a cancellation within 24 hours, resulting in no refund in accordance with the Cancellation and Refund Policy above.

  • Any subsequent rescheduling requests for the same booking (beyond the one free reschedule) will be subject to availability and may incur additional charges or be declined.

  • The rescheduled appointment must be taken within 7 days, and all original payment and booking terms continue to apply to the new date and time.

4.Late Arrival Policy

We understand that unexpected things happen. If you arrive late:

We will be happy to provide your full massage session if there is no client scheduled immediately after you.

If another guest is scheduled after you, we may need to shorten your massage to avoid delays for the next client.

In either case, the full session fee will still apply.

5.No-show Policy

If you fail to show up for your appointment without prior notice:

We will send you an email offering a final chance to rebook within 7 days.

If you do not respond or rebook within that 7-day period, no refund or rescheduling will be available.

This policy is in place to ensure fairness to both clients and staff.

6.Weather-related Closures

In the event of a Black Rainstorm Warning or Typhoon Signal No. 8 or above, our store will be closed for the safety of our clients and staff.

All affected appointments will be eligible for full refunds or free rescheduling.

You will be contacted as soon as possible to make new arrangements.

We are a professional massage establishment.

Any inappropriate behavior, including suggestive remarks or gestures, will result in immediate termination of the session. You will be charged in full and may be banned from future services.

7.Code of Conduct

8.Privacy Policy

Your personal and health information is kept confidential and used only for booking, communication, and internal purposes. We do not sell or share your information with third parties.

9.Right of Interpretation

In the case of emergencies or unforeseen circumstances, Thunder Massage Limited reserves the full right to interpret and act in the best interest of our clients, staff, and business operations.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will be posted on this page.